The Service by Medallion story began when Roland Strick, Sr. emigrated from Chile to the United States in 1964. As a young man with $300 in his pocket, Roland tried out living the ''American Dream.'' To support himself through school, Roland began working as a janitor for a large San Jose building services firm.
Through dedication and hard work, Roland rose through the ranks, and in six years became an Operations Manager. Years later, with the shared industry expert knowledge combined with entrepreneurial vision, Roland Strick and his fellow coworker and Sales Manager Roland Phillips, saw an opportunity to create an organization able to operate successfully simply by providing exceptional customer service. As a result, in 1978 Service by Medallion (SBM) was founded.